Privacy policy

Effective Date: 01.01.2025

This Privacy Policy describes how esouq.online (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our classified ads platform in the United Arab Emirates (UAE).

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information when you use esouq.online:

• Personal Information: Name, email address, phone number
• Technical Data: IP address, browser type, device information, geolocation (based on consent), cookies
• Content Data: Information submitted via forms, ads, messages, and support requests

2. How We Collect Your Information

We collect your data through the following channels:

• Account registration forms
• Ad posting and editing forms
• Contact and inquiry forms
• Messaging/chat features
• Cookies and analytics tools

3. Use of Your Information

We use your information to:

• Create and manage user accounts
• Allow ad posting, editing, and communication
• Respond to your messages and support inquiries
• Improve website functionality and user experience
• Analyze traffic and usage (Google Analytics, Meta Pixel)
• Secure the platform via spam prevention (Google reCAPTCHA)
• Process payments for premium features (via Ziina)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Store user preferences
• Maintain sessions
• Track usage patterns
• Enable analytics and advertising tracking

You can manage cookie preferences in your browser settings.

5. Third-Party Services

We use third-party services that may process your data under their own privacy policies:

• Google Analytics
• Meta Pixel
• Google reCAPTCHA
• Ziina (payment gateway)

We do not share, sell, or rent your personal data to third parties.

6. User Accounts and Profile Management

Users can register and log in to manage their ads and profile. You may:

• Post and edit listings
• View and respond to messages
• Delete your ads
• Delete your profile entirely via your account settings

7. Data Retention

We retain user data as long as your account is active. Once deleted, your personal information is permanently removed from our servers, except where required by law or for fraud prevention.

8. Data Security

We implement appropriate technical and organizational measures to secure your personal information from unauthorized access, loss, or misuse.

9. Age Restrictions

Our services are intended for users aged 16 and above. We do not knowingly collect information from individuals under 16 years of age.

10. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent (where applicable)
• Lodge a complaint with a data protection authority

To make any requests, contact us at: support@esouq.online

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:

• Email: support@esouq.online
• Location: United Arab Emirates

This Privacy Policy is compliant with UAE regulations and reflects general international data protection best practices, including elements of the GDPR where relevant.